> ## Documentation Index
> Fetch the complete documentation index at: https://docs.probalytics.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Get help and contact the team

## Contact Channels

<CardGroup cols={3}>
  <Card title="Discord" icon="discord" href="https://discord.gg/probalytics">
    Community chat and support
  </Card>

  <Card title="Telegram" icon="telegram" href="https://t.me/probalytics">
    Direct messaging
  </Card>

  <Card title="Email" icon="envelope" href="mailto:arsenii@probalytics.io">
    [support@probalytics.io](mailto:support@probalytics.io)
  </Card>
</CardGroup>

## When to Use Each Channel

| Channel      | Best For                                                  | Response Time     |
| ------------ | --------------------------------------------------------- | ----------------- |
| **Discord**  | General questions, community discussion, feature requests | Hours             |
| **Telegram** | Quick questions, real-time help                           | Hours             |
| **Email**    | Account issues, billing, security concerns                | 1-2 business days |

## Before Contacting Support

To help us resolve your issue faster, please include:

1. **Your plan tier** (Starter, Pro, Custom)
2. **Access method** (REST API or SQL)
3. **Error messages** (full text or screenshot)
4. **Query or code** that produced the error
5. **Timestamp** when the issue occurred

## Common Issues

Check [Troubleshooting](/docs/troubleshooting) for solutions to frequent problems before reaching out.