Contact Channels
When to Use Each Channel
| Channel | Best For | Response Time |
|---|---|---|
| Discord | General questions, community discussion, feature requests | Hours |
| Telegram | Quick questions, real-time help | Hours |
| Account issues, billing, security concerns | 1-2 business days |
Before Contacting Support
To help us resolve your issue faster, please include:- Your plan tier (Starter, Pro, Custom)
- Access method (REST API or SQL)
- Error messages (full text or screenshot)
- Query or code that produced the error
- Timestamp when the issue occurred