Support

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Contact Channels

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When to Use Each Channel

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Before Contacting Support

To help us resolve your issue faster, please include:

1. Your plan tier (Starter, Pro, Orderbook, or Custom)
2. Access method (REST API or SQL)
3. Error messages (full text or screenshot)
4. Query or code that produced the error
5. Timestamp when the issue occurred

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Common Issues

Check Troubleshooting for solutions to frequent problems before reaching out.